FAQS

How long until I receive my rubyrose print?

Once you order your print, it will be shipped out via USPS Priority Mail or FedEx within 3 business days. Shipping times vary depending on your location. Note that custom orders will take longer. 

        

What is the difference between a print and a print kit?

A print kit includes three inks, individually wrapped wipes, a detailed instruction card with helpful tidbits, and a custom box that can be used as a display tray at your event. 

      

How do I place an order for custom artwork?

We offer custom drawings starting at $250. Contact us for details.

 

Does my print come framed?

Not at this time. We do offer framing services for customers in Richmond, VA.

 

What are your return and refund policies?  

We glad accept returns and/or exchanges within 30 days of delivery. Buyers are responsible for the return shipping costs. Please contact us if you have any issues with your order. We can't accept returns for custom orders unless they arrive damaged.