FAQS

How long until I receive my rubyrose print?
Once you order your print, it will be shipped out via USPS Priority Mail or FedEx within 3 business days.  Shipping times vary depending on your location.  Note that custom orders will take longer. 
        
What is the difference between a print and a print kit?
When you order a print, you will receive your rubyrose print shipped in a custom box that can be used as a display tray at your event.  With the print kit, you will receive your rubyrose print PLUS three inks of your choosing, individually wrapped wipes for inked fingers, a detailed instruction card with helpful tidbits, and a custom box that can be used as a display tray at your event.
      
How do I place an order for custom artwork?
We offer custom drawings starting at $250. Contact us for details.

Does my print come framed?
Not at this time. We do offer framing services for customers in Richmond, VA.
      
Where should I display my rubyrose print at my event?  
We always advise our customers to display their print in a conspicuous spot, but away from the curious little hands of children.  If your print is being used at a children's birthday party, baptism or similar event, use parental supervision when adding fingerprints to the drawing.  Be sure to keep drinks and food items away from where your print is displayed.
What are your return and refund policies?  
We glad accept returns and/or exchanges within 30 days of delivery. Buyers are responsible for the return shipping costs. Please contact us if you have any issues with your order. We can't accept returns for custom orders unless they arrive damaged.