FAQs

How long until I receive my rubyrose print?
Once you order your print, it will be shipped out via USPS or fedex within 3 business days.  Shipping times vary depending on your location.  Note that custom orders will take longer. 
        
What is the difference between a print and a print kit?
When you order a print, you will receive your rubyrose print shipped in a custom box that can be used as a display tray at your event.  With the print kit, you will receive your rubyrose print PLUS three inks of your choosing, 20 individually wrapped wipes for inked fingers, a detailed instruction card with helpful tidbits, and a custom box that can be used as a display tray at your event.
      
How do I place an order for custom artwork?
We offer custom drawings starting at $150. Contact us for details.

Does my rubyrose print come framed?
At this time, we are only offering this service for customers in Richmond. 
      
Where should I display my rubyrose print at my event?  
We always advise our customers to display their print in a conspicuous spot, but away from the curious little hands of children.  If your print is being used at a children's birthday party, baptism or similar event, use parental supervision when adding fingerprints to the drawing.  Be sure to keep drinks and food items away from where your print is displayed.